CUSTOMER SERVICE ASSISTANT
IDENAU, LIMBE, LIMBE
Posted 2 years ago
Established in 2020, American Beverage Company, Sarl, is on track to enjoys an enviable reputation as an industry leader in the manufacturing of high-quality mineral water for its customers.
A Customer Service Assistant (CSA) performs customer service and order entry functions for specific customer population. Provide sales order feedback and follows order to completion. Will work closely with American Beverage Company Inside Sales Engineer and Production staff. Customer liaison skills and building customer relationships.
Duties and Responsibilities:
A CSA provides customers with an outstanding experience by professionally responding to their requirements effectively and in a timely manner. Follow company SOP’s and work instructions to ensure an acceptable accuracy level. Interface with other departments / engineers / outside salespeople / Area Functional Managers etc. to service all aspects, including, but not limited to: market analysis, technical assistance, pricing, lead times, job plans / set-ups, status updates, manufacturing capabilities, critical to quality features, shipping etc. Some of the responsibilities are as follows:
- Process Requests for Quotations from Customers
- Process PO’s from Customers
- Process jobs for manufacturing
- Provide Customers with status updates on jobs
- Communicate (verbally & via e-mails) with customers
- Analyze machining / material costs to determine profitability
- Work and effectively communicate with co-workers and supervisors.
- Ability to efficiently utilize Vantage to perform daily tasks
- Ability to efficiently utilize Microsoft Office to perform daily tasks
- Ability to gain understanding of the markets / applications serviced by the company
- Ability to multi-task in order to effectively service demanding customers in a fast-paced environment
Requirements:
- 2 + years in customer service-related position
- Proficiency in Microsoft Office; experience in ERP a plus
- Bachelor’s Degree preferred
- Manufacturing environment experience
- Strong written & verbal communication skills
- Good time management skills
- Professional Attitude / Appearance
- High level of organizational skills
- Works well within a team
- Willingness to learn
- Strives for accuracy
- Planning and research skills
Company Overview & EEO Statement
American Beverage Company Sarl, is a leading beverage company in Cameroon with headquarters in Idenau, Limbe with a projected annual revenue in excess of 2.5 billion CFA, ABC is on track to hold leadership positions in premium mineral water in Cameroon.
The Company maintains a formidable distribution network that enables its portfolio of more than 1500 owned, licensed and partners eager to make its brands available nearly everywhere people shop and consume beverages.
We crafted an unrivaled and solid benefits for you: We value our people and they are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired, and appreciated at work.
American Beverage Company Sarl, (ABC) is an equal opportunity employer and affirmatively seeks diversity in its workforce. ABC recruits qualified applicants and advances in employment its employees without regard to religion, gender, sexual orientation, age, disability, ethnic or national origin, marital status, or any other status protected by law EOE.
Additional Requirements:
Each Candidates must be able to successfully pass a drug and background screen.
