What you will do:

• Customer Service: acts as tier 2 Benefits support for the Cameroon workforce in resolution of a wide variety of employee and manager issues – actively triaging and resolving escalated benefits and leave inquiries from Tier 1 resources. Provide Tier 2 coaching/counseling advice to managers and employees, and work to resolve employee benefits issues quickly. Regularly remains ready and available to answer employee questions using customer contact technology according to the team’s collectively created support schedule.
• HR Leave Administration: performs Leave administrative, transactional, and vendor management activities including supporting leave of absence and return to work, complex life-cycle transactions associated with FMLA, STD and LTD. Administer / coordinate family and medical leave, family illness requests, absences, activities, and requests. Enter transactions, data, and employee information into HRIS system as needed. Collaborates with Benefits Centers of Expertise to support leave of absence activities.
• Retirement Administration: performs Retirement administrative, transactional, and vendor management activities including supporting 401k and Pension Administration, coordination with Labor Relations at the CNPS, and monitoring/support of CBAs. Enters transactions, data, and employee information into HRIS systems as needed. Collaborates with Benefits Centers of Expertise to support leave of absence activities.
• Project & Process Management: leads and/or participates in medium to large process improvement initiatives that require a basic working knowledge of formal project management.  Actively reports project status points to stakeholders and management using project management standard practices.

Other necessary functions:

• Models the Company values – We provide a constant high quality and healthful drinking water; We advocate a scientific and healthful approach; We bring to our consumers clean drinking water straight from the Cameroon Mount.
• Has knowledge of multiple HR Services programs, including design, compliance and legal issues.
• Professional maturity and the ability to work under general supervision to organize and prioritize work, with high level of accuracy, and handle highly confidential information.
• Demonstrated ability in handling highly sensitive and confidential matters effectively and discreetly.
• Lean process oriented, with the ability to drive efficiency and scale without jeopardizing the employee experience.
• Creates and revises internal and external process documentation.
• Serve a support and/or documentation role in Sarbanes-Oxley (SOX) preparation and audits of HR Shared Services processes.
• Ensures company compliance with all HR compliance and administration requirements.
• Follows all policies, procedures, ergonomic standards, and safety requirements directed by ABC and the department.
• Performs other job-related duties as requested by management.

Requirements

What you must have:

• BS in Human Resources, Management, or a related field required.
• 10+ years of experience in a fast-paced, high volume, customer-focused environment, with an emphasis on interpersonal relationship building and employee relations.
• Certified Benefits Professional (CBP) or equivalent preferred.
• Minimum 8+ years of leave of absence and retirement plan management experience.
• Impeccable written and verbal communication skills required.
• Familiarity with HRIS systems; Workday preferred.
• Familiarity with Contact Center systems; ServiceNow preferred.
• Proficient with intermediate data manipulation functions in Microsoft Excel (Pivot; lookup; charting)
• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite; SharePoint and Microsoft Teams a plus.
• Expert collaborator who builds strong relationships with HR partners and business leaders.
• Reliable attention to detail and proven analytical skills.
• Ability to travel up to 10% sporadically.

Company Overview & EEO Statement

American Beverage Company Sarl, is a leading beverage company in Cameroon with headquarters in Idenau, Limbe, with a projected annual revenue in excess of 2.5 billion CFA, ABC is on track to hold leadership positions in premium mineral water in Cameroon.

The Company maintains a formidable distribution network that enables its portfolio of more than 1500 owned, licensed and partners eager to make its brands available nearly everywhere people shop and consume beverages.

We crafted an unrivaled and solid benefits for you: We value our people and they are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired, and appreciated at work.

American Beverage Company Sarl, (ABC) is an equal opportunity employer and affirmatively seeks diversity in its workforce. ABC recruits qualified applicants and advances in employment its employees without regard to religion, gender, sexual orientation, age, disability, ethnic or national origin, marital status, or any other status protected by law EOE.

Additional Requirements:

Each Candidates must be able to successfully pass a drug and background screen.